The Just Culture Model focuses on:

• A. Blaming individuals to prevent errors
• B. Identifying and addressing system issues while maintaining accountability with zero tolerance for unsafe behavior
• C. Relying on punitive measures
• D. Ignoring system factors

Answer: (B)

Just Culture centers on safety by treating errors as signals of how work is designed, not as a failure of the individual alone. It champions identifying and fixing system issues—like workflows, policies, training, and communication—to prevent recurrence, while still maintaining accountability for unsafe actions. This means errors are analyzed to improve the system, and people are guided and corrected when their behavior is unsafe, especially for willful or reckless acts. So the emphasis on addressing system factors together with appropriate accountability for unsafe behavior reflects the core idea, rather than blaming individuals, relying only on punishment, or ignoring system factors.